After installing FroYo on my Evo 4G, I decided that I was going to commit to the phone and reactivate it. This is a big deal for me as I have all sorts of commitment issues. I figured A) it’s a great phone that was free, B) I’m eligible for an upgrade straight away, and C) I get a service discount as a Google I/O attendee. After 25 minutes and three CSRs, I was unable to activate the phone with the discounted plan.
Welcome to Coffee Talk! Let’s start off the day by discussing whatever is on your (nerd chic) mind. Every morning I’ll kick off a discussion and I’m counting on you to participate in it. If you’re not feelin’ my topic, feel free to start a chat with your fellow readers and see where it takes you. Whether you’re talking about videogames, what “taking my talents to South Beach” should be code for, what’s next for Juan Manuel Marquez, or those damn Devil Rays, Coffee Talk is the place to do it.
After installing FroYo on my Evo 4G, I decided that I was going to commit to the phone and reactivate it. This is a big deal for me as I have all sorts of commitment issues. I figured A) it’s a great phone that was free, B) I’m eligible for an upgrade straight away, and C) I get a service discount as a Google I/O attendee. After 25 minutes and three CSRs, I was unable to activate the phone with the discounted plan.
I’m amazed that all three reps had no what I was talking about. Each of them insisted that I needed a Sprint employee’s email address and ID number. I have a sell sheet from the conference that clearly states that I’m eligible for the discount. It’s one thing for them not to know about Google I/O, but it’s another to be completely ignorant of a discount offer. I’m going to drop by a Sprint store today to try and activate the phone; I’m positive the CSRs there will also fail, but it should be good for a laugh. *sigh* This is why I went to T-Mobile….
Anyway, I’d love to hear some of your customer service nightmares. Whether it’s games, electronics, Internet service, or Real Dolls, I’m sure you guys and gals have some great stories to share. Let ’em fly (please)!