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Coffee Talk #192: “CSR Nightmares” or “Sprint CSRs Suck”

After installing FroYo on my Evo 4G, I decided that I was going to commit to the phone and reactivate it. This is a big deal for me as I have all sorts of commitment issues. I figured A) it’s a great phone that was free, B) I’m eligible for an upgrade straight away, and C) I get a service discount as a Google I/O attendee. After 25 minutes and three CSRs, I was unable to activate the phone with the discounted plan.

Welcome to Coffee Talk! Let’s start off the day by discussing whatever is on your (nerd chic) mind. Every morning I’ll kick off a discussion and I’m counting on you to participate in it. If you’re not feelin’ my topic, feel free to start a chat with your fellow readers and see where it takes you. Whether you’re talking about videogames, what “taking my talents to South Beach” should be code for, what’s next for Juan Manuel Marquez, or those damn Devil Rays, Coffee Talk is the place to do it.

I’m amazed that all three reps had no what I was talking about. Each of them insisted that I needed a Sprint employee’s email address and ID number. I have a sell sheet from the conference that clearly states that I’m eligible for the discount. It’s one thing for them not to know about Google I/O, but it’s another to be completely ignorant of a discount offer. I’m going to drop by a Sprint store today to try and activate the phone; I’m positive the CSRs there will also fail, but it should be good for a laugh. *sigh* This is why I went to T-Mobile….

Anyway, I’d love to hear some of your customer service nightmares. Whether it’s games, electronics, Internet service, or Real Dolls, I’m sure you guys and gals have some great stories to share. Let ’em fly (please)!

Android 2.2 (FroYo) on HTC Evo 4G: Impressions and Benchmarks

I’ve been playing around with Android 2.2 on my HTC Evo 4G (Sprint) since last night. It’s pretty impressive so far — everything is snappier, the web browser is faster and has Flash, and there are some nice UI changes (love the ones in Gmail!).

To measure the performance gain, I used GreeneComputing’s Linpack for Android. I tested the Evo 4G before and after the installation of Android 2.2. For comparisons sake, I included the results of a Motorola Droid X running Android 2.1. The results (higher is better) were pretty nuts:

Evo 4G (Android 2.1): 4.355 MFLOPs
Droid X (Android 2.1): 8.239 MFLOPs
Evo 4G (Android 2.2): 37.593

As you can see, FroYo adds a pretty significant boost to performance. While real-world results will not be nine times faster, the speed boost is obvious. I’m going to write more detailed impressions of FroYo on the HTC Evo 4G later this week. Of course I might just sell the phone because the CSRs at Sprint are incompetent…but that’s another story.

Coffee Talk #191: Will Mice Become Niche Gamer Products?

So I’m still thinking about Apple’s Magic Trackpad (way more than I ought to). It’s more than that though. I’m thinking about the evolution of input methods. Games started with Pong paddles, moved onto joysticks, which gave way to gamepads, which are currently being overshadowed by the dawn of motion controls. Phones had rotary dials, eventually started using digital keys, and now use touchscreens.

Welcome to Coffee Talk! Let’s start off the day by discussing whatever is on your (nerd chic) mind. Every morning I’ll kick off a discussion and I’m counting on you to participate in it. If you’re not feelin’ my topic, feel free to start a chat with your fellow readers and see where it takes you. Whether you’re talking about videogames, Lady Gaga being so forthcoming about her cocaine use, Lance Berkman (really?!?), or if electric cars will take off this time around, Coffee Talk is the place to do it.

So I’m still thinking about Apple’s Magic Trackpad (way more than I ought to). It’s more than that though. I’m thinking about the evolution of input methods. Games started with Pong paddles, moved onto joysticks, which gave way to gamepads, which are currently being overshadowed by the dawn of motion controls. Phones had rotary dials, eventually started using digital keys, and now use touchscreens.

What’s fascinating about personal computers is that the input method hasn’t really changed in more than 25 years. The vast majority of users out there still use a keyboard and mouse to interact with their computer. This just seems ridiculous to me. Mice are mostly inefficient and certainly dated. Whether it’s the Magic Trackpad or some other device, I can’t wait until the mouse is displaced as the most common input device.

Having said that, I still think that mice are the best choice for PC gaming. Will mice eventually becoming niche products that are purchased mainly by gamers? Will mice become the minority by the end of this decade? Or are people to comfortable and familiar with them? To paraphrase Johnny 5, I want your thoughts on “input”!

Sony to Overtake Microsoft in the Near Future?

A good number of my gaming industry colleagues believe that it’s only a matter of time before the global installed based of the Sony PlayStation 3 overtakes that of the Microsoft Xbox 360. I lean that way myself, but don’t want to make any predictions (I’ll leave that to Pachter). With that in mind, I was surprised by the number crunching and gathering done by Industry Gamers. The race is way closer than I thought it was. Check it out:

The respective global installed bases for the Xbox 360 and PlayStation 3 are showing 41.7 million units sold for Microsoft and 38.1 million for Sony. That’s a difference of just 3.6 million units on a worldwide basis, and considering that Microsoft got a full 1-year head start with the Xbox 360, it shows how strong Sony has come on of late.

It shows that Sony is doing something very right, or that Microsoft is doing something wrong and failed to really capitalize on its early jump on the next-gen market. Numerous analysts have said that PS3 could pass Xbox 360 in the years ahead, and if this PS3 sales pace keeps up, and if Microsoft doesn’t jump start its business with Kinect this holiday, then we could easily see it happening. Over the last fiscal year, 10.3 million Xbox 360 consoles were sold, but Sony shifted 14.3 million PS3 units.

Q4 2010 will be extremely interesting. Will Microsoft be able to snag new customers with Kinect? Will Sony be able to do the same with Move? Will Sony be able to maintain its momentum? Under optimum conditions, there’s a chance that Sony will be able to close the gap by the end of the year — something I didn’t think was possible until 2011.

Most importantly, I want to know what you think of these numbers. How do you think things will play out in 2010? Leave your predictions in the comments section (please)! You can even give yourself a two-million unit margin of error like Michael Pachter.

Source

Coffee Talk #190: What’s Your Favorite Star Trek?

Last week a few of you started a fun Star Trek fight debate. It started with The Original Series vs. The Next Generation, moved onto Kirk vs. Picard, and even touched on Spock vs. Data. I was thoroughly entertained and hope you’re up for it again! This time around let’s include all of the Star Trek shows — even Voyager (Come on! A woman captain and a black vulcan?!?). Let’s start with the poll:

Welcome to Coffee Talk! Let’s start off the day by discussing whatever is on your (nerd chic) mind. Every morning I’ll kick off a discussion and I’m counting on you to participate in it. If you’re not feelin’ my topic, feel free to start a chat with your fellow readers and see where it takes you. Whether you’re talking about videogames, Intelligentsia’s Edelweiss Finagro Estate Tanzania, if Roy Oswalt is a difference maker, or the rumor that Apple’s new trackpad uses sorcery instead of magic, Coffee Talk is the place to do it.

Last week a few of you started a fun Star Trek fight debate. It started with The Original Series vs. The Next Generation, moved onto Kirk vs. Picard, and even touched on Spock vs. Data. I was thoroughly entertained and hope you’re up for it again! This time around let’s include all of the Star Trek shows — even Voyager (Come on! A woman captain and a black vulcan?!?). Let’s start with the poll:

[poll id=”61″]

I’d love to learn more about your Star Trek preferences. In addition to your favorite show, I want to know your favorite characters, aliens, weapons, etc. As for me, I have four words for you: “There are four lights!!!”

Coffee Talk #189: How Often Do You Change PCs?

RPadholic smartguy brought up an interesting conversation starter yesterday: how often do you change PCs? Some of my friends get new machines every year. Others have had the same system for more than five years. It’s really all over the place with the people I know and I’m sure it’s the same for you guys.

Welcome to Coffee Talk! Let’s start off the day by discussing whatever is on your (nerd chic) mind. Every morning I’ll kick off a discussion and I’m counting on you to participate in it. If you’re not feelin’ my topic, feel free to start a chat with your fellow readers and see where it takes you. Whether you’re talking about videogames, Eric Roberts entering rehab for marijuana dependency, American Idol possibly going with all-new judges, or Kaval rocking it on NXT, Coffee Talk is the place to do it.

RPadholic smartguy brought up an interesting conversation starter yesterday: how often do you change PCs? Some of my friends get new machines every year. Others have had the same system for more than five years. It’s really all over the place with the people I know and I’m sure it’s the same for you guys.

As for me, I usually stick with a two-year plan. For the first six months I’m very happy with my PCs performance. That changes into bland satisfaction for the next year. The final six months are when I get jealous of all the new features and performance gains found in new products. Due to my work situation, I’m actually several months overdue in my two-year plan, but hopefully I’ll be able to save up for one of those new iMacs soon!

Now it’s your turn! How often do you change PCs?

Coffee Talk #188: Has Technology Ever Gotten You Out of a Jam?

Last night I was at Ralph’s buying some groceries and the Motorola Droid X helped me save $5. You see, I love taking advantage of promotions. Ralph’s currently has this deal that lets you save $5 for buying 10 participating items. I diligently found sale items that were eligible for the promotion. Getting an additional $5 off items that are already on sale is awesome. As I was walking out the grocery, I noticed that two of the items didn’t register for the promotion and I didn’t get my $5 savings.

Welcome to Coffee Talk! Let’s start off the day by discussing whatever is on your (nerd chic) mind. Every morning I’ll kick off a discussion and I’m counting on you to participate in it. If you’re not feelin’ my topic, feel free to start a chat with your fellow readers and see where it takes you. Whether you’re talking about videogames, if the media is out to get Dez Bryant, spicy BBQ sauce recommendations, or the desktop vs. laptop argument, Coffee Talk is the place to do it.

Naturally I turned around and went to the service desk. Next I was directed to a manager. As she was checking out customers, I explained my situation and showed her my receipt. She insisted that the two tubes of toothpaste I selected were not part of the promotion and that I needed to buy two more items. Annoyed, I went back to the toothpaste aisle, snapped a picture of the toothpaste that showed it was part of the promotion and returned to the manager. For some reason, this wasn’t enough proof for her and she went to check it out for herself (as if I could doctor photos on a phone in two minutes). After seeing she was wrong (and stupid), she gave my my $5.

So yay for the Droid X for saving me $5!!! Too bad it couldn’t get back the 15 minutes I wasted on the situation. I missed a train home and my ice cream got a little melty. Ha! Today I’d like to know if you have any stories of technology getting you out of a jam. It doesn’t matter if it’s big or small. I’m just curious to see if gadgets or tech have helped you catch a break or get out of a silly situation.

Coffee Talk #187: The Limbo Length Argument

My friends were arguing about Limbo for Xbox Live over the weekend. They all agreed that it’s a clever game with a fantastic art style, but they differed on whether it’s worth 1,200 Microsoft Points ($15). I haven’t played the game yet, so I was a curious and impartial observer (like Switzerland…but without the chocolate and yodeling). It was a fun argument to watch because both sides were sure they were right. One argued that it’s a unique experience that’s so different from anything else on Xbox Live. The other argued that it was simply too expensive for a three-hour game with low replay value.

Welcome to Coffee Talk! Let’s start off the day by discussing whatever is on your (nerd chic) mind. Every morning I’ll kick off a discussion and I’m counting on you to participate in it. If you’re not feelin’ my topic, feel free to start a chat with your fellow readers and see where it takes you. Whether you’re talking about videogames, Dan Haren getting hurt in his first start for the Angels (*snicker*), Mel Gibson’s latest hit, or whether I should buy a $75 bag of coffee, Coffee Talk is the place to do it.

My friends were arguing about Limbo for Xbox Live over the weekend. They all agreed that it’s a clever game with a fantastic art style, but they differed on whether it’s worth 1,200 Microsoft Points ($15). I haven’t played the game yet, so I was a curious and impartial observer (like Switzerland…but without the chocolate and yodeling). It was a fun argument to watch because both sides were sure they were right. One argued that it’s a unique experience that’s so different from anything else on Xbox Live. The other argued that it was simply too expensive for a three-hour game with low replay value.

When you’re arguing with your friends about similar gaming issues or considering purchasing a game, which side are you on? Does game length factor into your purchasing decision? Or do you value originality over hours? Certainly this isn’t a black-and-white issue in all cases, I’m sure you lean towards one way. I’m curious to hear which way that is! Shout it out in the comment section (please)!

Coffee Talk #186: Make Your Own Limited Edition Console

The Halo: Reach special edition Xbox 360 has me thinking about limited edition consoles again. Specifically, I was wondering about the kind of consoles you ladies and gents can dream up. If you could design your own special edition console, what game would it be for? What would it look like?

Welcome to Coffee Talk! Let’s start off the day by discussing whatever is on your (nerd chic) mind. Every morning I’ll kick off a discussion and I’m counting on you to participate in it. If you’re not feelin’ my topic, feel free to start a chat with your fellow readers and see where it takes you. Whether you’re talking about videogames, Intelligentsia’s Edelweiss Finagro Estate Tanazania, if North Korea will unleash bombs, or the Angeles snagging Danny Haren, Coffee Talk is the place to do it.

The Halo: Reach special edition Xbox 360 has me thinking about limited edition consoles again. Specifically, I was wondering about the kind of consoles you ladies and gents can dream up. If you could design your own special edition console, what game would it be for? What would it look like?

As for me, the white Final Fantasy XIII PlayStation 3 is just about perfect for me. I love the Final Fantasy franchise, I love white, I love pink, and I love subtle Japanese design. I don’t think I could come up with a better console on my own. I’m pretty sure someone pulled this design out of my dreams.

Now it’s your turn! Bust out your inner Jony Ive and design your own limited edition console in the comments section!

Street Fighter X Tekken Unveiled at Comic-Con 2010

In arguably the biggest videogame surprise at Comic-Con 2010, Capcom and Namco announced Street Fighter X Tekken during a panel. The setup was brilliant — the Capcom panel featuring producer Yoshinori Ono was “crashed” by the Tekken team headed up by project leader Katsuhiro Harada. Capcom will be handling the 2D Street Fighter X Tekken, while Namco Bandai will be working on Tekken X Street Fighter (presumably 3D). Here a clip from the Capcom press release:

Utilizing the same technology that powered Street Fighter IV & Super Street Fighter IV, Tekken characters such as Kazuya Mishima and Nina Williams will make the transition into the Street Fighter universe having been re-imagined using the much-loved art style of these seminal titles; while retaining their unique characteristics and signature moves as they go head-to-head with classic brawlers from the Street Fighter franchise in what promises to be the ultimate match up.

As in Street Fighter IV, 2D gameplay will feature fully realized 3D character models battling for domination in both new and familiar highly detailed environments that are brought to life with engaging animations. In addition to modes such as Versus and Training that will feature new enhancements to make the fighting experience more in-depth and enjoyable, Street Fighter X Tekken will include Tag Team combat where players select two fighters to deliver knockout assist attacks and special combos.

I’m uploading a bunch of screens from the game, so stay tuned for those. For now, let me know your Street Fighter vs. Tekken dream fight.