Yesterday I decided not to write about Consumer Reports rescinding its recommendation on the iPhone 4 due to its reception issues. The story has been played out. Most tech enthusiasts have already made up their minds about the issue — they either believe it’s a problem or they don’t. What I did find interesting is that Apple has allegedly been killing of discussions about Consumer Reports’ findings in its forums. According to TUAW:
If you were looking for a message thread on Apple’s support forums pointing to Consumer Reports’ article ‘not recommending’ the iPhone 4, it’s not there any more. Apple’s support forum moderators deleted the thread. Bing cached it.
If it happened once, maybe you’d say it was a glitch. But what if it happened twice? Three times? Four times, five, six?
The approach is unusual. I’m surprised that Apple didn’t have a bunch of rapid responses at the ready. Deleting forum threads make it look like it’s trying to sweep the issue under the rug or ignore its existence.
Watching Apple deal with this issue is simply fascinating. First it was “you’re holding it wrong” then it was a “software issue” about the bars improperly reporting signal. Any guesses on what the next response will be?