On Sunday, I wrote about a service disruption that zapped the data of T-Mobile Sidekick users. To make amends for the loss, T-Mobile is offering its users a free month of data service and a $100 gift certificate. The company updated its forum post with the following:
In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card. This will be in addition to the free month of data service that already went to Sidekick data customers. This card can be used towards T-Mobile products and services, or a customer’s T-Mobile bill. For those who fall into this category, details will be sent out in the next 14 days – there is no action needed on the part of these customers. We however remain hopeful that for the majority of our customers, personal content can be recovered.
A free month of service and $100 gift card? I’d still be pissed off. So much of my personal and business data is stored on my phone and in a Google cloud. If that were to suddenly vanish…well, like I said before, I’d probably break down and cry (whoa-oh-oh Sweet Child O’Mine). Then again, the Sidekick demographic is pretty young and I’m sure the percentage of those using one for work is pretty low. So maybe a high-school stud that lost the numbers of all his girlies would be perfectly satisfied with T-Mobile’s payout.
To all the “data disruption” victims and friends of said victims, is T-Mobile giving enough back to its customers?