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As some of you know, I’ve been having a devil of a time tracking down the Samsung Epic 4G that was sent to me for review. Hopefully one of you can use your Batman-like detective skills and help me figure it out. Now let’s rewind a bit. The phone arrived on August 23rd while I was in Asia. I have a FedEx door tag that says that the package was left with my building’s security desk. From there, it gets all kinds of fuzzy.
The security desk, staffed by California Protection Security Services, has the package logged in as received. The security guards keep a woefully unorganized binder that sometimes contains package information. Unfortunately, the box wasn’t in the storage room where packages are left. I checked on five different occasions and none of the security guards were able to find it.
I called and emailed FedEx for assistance. A CSR contacted the driver that delivered the package. The driver wasn’t certain, but he thought that he left the box in front of my door. Yet the FedEx door tag clearly states that the box was left with security (remember, it’s also logged as received by security). If that was the case then someone had to sign for it. For some strange reason, the tracking number says that the box was left at my front door. I asked the FedEx CSR to explain why the door tag says that the box was left with security while the tracking information says it was left at my door. She said that she would investigate further, but I haven’t heard from the company since Friday.
The management at Wilshire Vermont Station Apartments wasn’t helpful either. The first time I brought up the matter, an older lady totally brushed me off and said that they had nothing to do with packages. The second time I went, a younger lady made an effort to look for the package. After she couldn’t find it, she said that there was nothing she could do and that I should call FedEx.
I’ve yet to contact Sprint PR about this because it looks bad on my part. If Sprint tracked the package, they would see that it was left at my door (who knows if that’s what really happened). The company might think that I’m trying to pull a fast one on them. Having said that, I’m probably going to call them today and explain the situation (I wonder if the PR rep will believe me). For now, I want to know what you think happened. Please vote in the poll and explain your case in the comments section.