I was supposed to receive a FedEx overnight package today. The item was integral for a video I’m shooting this week. I was at home when the FedEx driver “attempted” to deliver it. Unfortunately, he was a moron. For some reason, he didn’t bother coming up to my apartment. He didn’t bother going to my building’s security desk and leave the package with them, which is normal procedure. Instead, he left a FedEx door tag on the side entrance of my building.
Fortunately, I went down to the local convenience store shortly after he left the door tag and was furious at the driver’s ineptitude. I called FedEx customer “service” — a department that was completely useless in my last go-round with the company — to complain and get another delivery attempt. The CSR contacted the driver, who claimed that management wouldn’t let him into the building. That’s complete b*llshit, since that’s handled by security, not management. The genius must have been speaking with the management of the pizza parlor next door.
The CSR also said that it would be difficult for the driver to deliver the package to me because he doesn’t have a cell phone. My friend’s five-year old has a cell phone. The CSR said that he would contact the driver and call me back. I never received a callback.
This is the second time this year that FedEx ineptitude has interfered with my work. I receive packages all the time. I haven’t had major problems with Ontrac or UPS. I’m impressed that FedEx has managed to completely f*ck up two of my deliveries in major ways. That’s a special brand of idiocy.
Yea man FedEx does the same thing to me. I once was waiting for a replacement mic for my Turtle Beach headset to be delivered from FedEx. I live on the second floor but the way the building is laid out I could get to the front door in about 10 to 15 seconds. I was fully dressed and playing the waiting game when my door bell rang. I hopped up ran down stairs and there was a sticker on my door and the driver was already down the street getting into his truck. I screamed out WTF to him and he looked stupid, shocked and dumbfounded that I made it outside before he could pull of. He then came back and gave me my package. Oh yea that was the "last attempt" according to the sticker.
Wow, that's amazing. Though it is a bit comforting to hear that other people are having problems with these hacks.
UPS all the way….(im a company man..lol)
FedEx pisses me off. I always choose UPS if possible. FedEx makes it so damn hard to receive because of signatures or their delivery center is an hour away.
Wow, i've never had an personal issue with FedEx but with my job it's a different question. i've been leaning towards using UPS more and more for our company when we have returns.
At my apartment it doesn't matter who delivers the package, they leave everything at my front door just laying on the ground. I don't like that too much at all, especially when I bought the new 360 and they were just going to leave it outside (I stayed home to make sure I got it when it arrived). I'm sure the delivery guys deal with a lot of crap in a day, but at least try to get people their packages instead of leaving them somewhere for anyone to get, or ringing the door bell and practically running away!
I'm not a fan of FedEx either. I like the fact that they keep Memphis employed, but other than that I'd rather go with UPS or USPS.
My mother in law works for the USPS and I see the UPS guy at my work at least once a week (and this dude is super cool).
Long and short… FedEx blows.
USPS uses FedEx
I believe that it was my time working at FedEx Ground while in college that has led to the neck issues I have now. So thus I agree, I hate FedEx.
Amazingly the friendliest and most competent person from FedEx that I've dealt with was found on Twitter. It's amazing how Twitter CSRs are a cut above.
The guy that normally delivers my FedEx stuff just dropped off my package. He's a nice guy and unlike the moron from yesterday, knows how to get inside the building.
Yay!!!
They pulled the same shit when they delivered my MacBook…FedEx is the worst. Love UPS though!