Coffee Talk #662: Amazon Prime Now is the Future of Shopping

Amazon Prime Now

I recently received my first Amazon Prime Now order and was mostly delighted by the experience. For those of you not familiar with the service (only available in select cities), Prime Now is a mobile shopping service that offers delivery in two hours or less. The company claims that tens of thousands of goods are available though the service, including groceries, electronics, media, household supplies, and more. The products in my initial order were priced comparably to what they’d cost at Target or my local grocery store. With a stellar combination of speed and convenience, Amazon Prime Now is the future of shopping.

The Prime Now experience starts with an app, available for Android and iOS. Shopping with the app is okay — easily the weakest part of the Prime Now experience. The search features and grouping weren’t the best. The challenge of making thousands of items easy to find in an elegant app is tough and Amazon hasn’t quite figured it out. I would have preferred being able to shop on a full-featured site on my laptop and have my order sync with the app.

My first Prime Now order was for five six-packs of Zevia soda, three boxes of protein bars, and two large containers of yogurt. As I mentioned earlier, the prices were inline with local brick-and-mortar stores. In addition to the price of the goods, you have the option to tip the driver.The cool and nerdy part about Prime Now is that you’re able to track the progress of your order via GPS. The app notifies you when your order has left and you can see the driver’s progress on the in-app map. It’s similar to tracking an Uber driver or a friend that has given you an ETA via Waze.

As expected, Amazon’s packaging was very good. The soda and protein bars arrived in brown paper bags, while the driver kept the yogurt in an insulated bag while the order was en route. Everything arrived in great condition and the driver was very cheerful (he was geeking out about Prime Now too).

Amazon Prime Now bag

While the pricing was great for the products I ordered, it does pay to do some comparison shopping. Coupon cutters and shoppers that revere weekly grocery circulars will, of course, still want to hit up the local market to take advantage of sales. That said, I hate most brick-and-mortar retail experiences and love the convenience of Prime Now.

Hopefully the service continues to grow. I remember being enamored with online grocery services like Kozmo and Webvan when I was living in San Francisco…and having my heart broken when those companies went out of business. Amazon, of course, has much more money than those two companies and can afford to ride out any growing pains. Amazon also offers a much wider variety of goods, which should help Prime Now appeal to more shoppers.

I was very, very impressed by my first Prime Now experience. After some minor annoyances with the app’s search functions and sorting, it was a smooth experience. The speed and convenience were fantastic for me personally, while I love the disruptive nature of the service on a macro level. Certainly there are things that I still have to go to a proper grocery for (though Amazon is working with grocery chains in select regions), but Amazon Prime Now has everything else, as well as thousands of products that the grocery doesn’t have. I am absolutely sold on Prime Now.

Have any of you tried Amazon Prime Now? I’d love to hear about your experience with the service. If it’s not available to you yet, do you see yourself shopping this way when it does arrive to your area? Leave a comment and let me know (please!).