We are pleased to report that we have recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage. We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible.
T-Mobile and Danger (a Microsoft company) have dodged a huge bullet. Permanent data last would have meant legions of pissed of customers that it would have to pacify with gift cards and free service. There are certainly some customers that will jump ship, but this situation could have been way, way worse.